We build it, then we hand you the keys.
Support Forge installs AI inside your business and trains your team to run it. Every engagement is designed to end with you independent.
Why We Built Support Forge
Most businesses we meet already pay for AI. Licences are bought, a few people experiment, and nothing ever reaches the part of the business that actually costs money.
The gap is almost never the model. It's that nobody has sat inside the operation long enough to know which fifteen minutes of which job is worth automating — and then built it, in the real systems, against the real data. Consultants deliver a recommendation and leave. Software vendors sell a licence and leave. Both hand you the hard part.
Support Forge does the hard part. We build the thing, in your stack, with your team watching — because they're the ones who will run it after we go.
Every engagement starts with the same question: "What business problem are we actually solving?" If AI is the right answer, we build it. If it isn't, we say so and point you at what will actually help. And every engagement is designed to end. If your team still depends on us a year later, we did it wrong.
Perry Bailes
Founder, Support Forge LLC — Haverhill, Massachusetts
Perry founded Support Forge in 2024 after 15+ years of technology leadership roles. His career began at LogMeIn (2006–2014), where he worked through the company's rise as a category leader in remote access and IT support. From there he moved to Constant Contact, going deeper on how mid-market businesses actually adopt — and resist — new technology.
Most recently, as Director of Technology at BetterVet (2021–2024), Perry scaled operations across 27 US cities, building the systems and automation that made rapid multi-market growth possible. That experience is where the Support Forge playbook was born: the gap between "AI is interesting" and "AI is running in production and saving us money" is almost never a technology problem. It's strategy, process, and follow-through.
Today Perry runs Support Forge full-time from Haverhill, Massachusetts, working directly with every client. More than twenty-five engagements delivered across healthcare, legal, manufacturing, construction, finance, and professional services — taking teams from their first AI readiness assessment to building and shipping their own AI agents. The goal is simple: be the premier AI consultancy in New England for small and mid-sized businesses that need results, not experiments.
Our Philosophy
How we approach every engagement and why it matters for your results.
Strategy Before Technology
We identify business problems first, then determine if AI is the right solution. Sometimes it isn't—and we'll tell you that.
Measured by Your Outcomes
Our success is measured in your results: time saved, costs reduced, revenue generated. If we can't define the ROI, we don't recommend the project.
Implementation, Not Experimentation
We deploy solutions that work in production, not proofs of concept that never leave the sandbox. Real results require real commitment.
Knowledge Transfer
We build your team's capabilities alongside every engagement. You should be less dependent on us over time, not more.
Who We Work With
Our approach isn't for everyone. Here's who gets the most value from working with us.
Owner-Operators
Small and mid-sized businesses with real operational complexity but no dedicated AI expertise on staff.
Operational Executives
COOs, CFOs, and operations leaders looking to automate manual processes and improve efficiency across their organizations.
Growth-Focused CEOs
Leaders who recognize AI as a competitive necessity and want to move from exploration to implementation.
Professional Services Firms
Law firms, accounting practices, and consultancies where partner time is the most valuable—and most wasted—resource.
Why Choose Support Forge?
Why Executives Choose Support Forge
What sets us apart from other AI consultancies and technology vendors.
You Own Everything
No vendor lock-in, no proprietary platforms. We build on infrastructure you control. When we're done, it's yours—forever.
We Set It Up, You Run It
We don't create dependency. We implement, document, and train your team. You should need us less over time, not more.
Days, Not Months
Traditional consultants quote quarters. We deliver in weeks. Speed matters when your competitors aren't waiting.
Defined Scope
Every engagement is scoped in writing before it starts, and the scope does not drift. No surprises, no endless change orders.
Ready to Explore What's Possible?
A discovery call is the first step. No sales pitch—just a conversation about your challenges and whether we can help.