Our Approach

We don't sell shelfware and we don't leave you a deck. We build AI systems shaped around how your business actually runs, then train your team to run them.

How We Work

Track Record

25+
Engagements delivered, assessment through handoff
15
Industries, from veterinary practices to municipal government
6
New England states covered, on site or remote
Partner
Registered Anthropic Claude Partner Network member

Small and mid-sized businesses across veterinary, legal, manufacturing, construction, healthcare, trades, professional services and municipal government — each one taken from first assessment through to a team shipping and maintaining its own agents.

A Four-Phase Methodology

Every engagement follows the same arc: understand the business, build a plan you believe in, ship it, and stay in your corner.

01

Discovery

We start by listening. No pitch decks, no templated playbooks — a focused conversation to understand your operations, constraints, and what a win actually looks like for your business.

  • 30-minute discovery call to scope the problem
  • Review of current tools, workflows, and team capacity
  • Identification of high-leverage opportunities
  • Honest assessment of whether we're the right fit
02

Assessment

We spend time inside the actual operation — not a questionnaire — and come back with the short list: where AI earns its keep, where it doesn't, and what to do first.

  • AI Readiness Assessment tailored to your operations
  • Technology audit and gap analysis
  • Prioritized opportunity roadmap with effort vs. impact
  • Executive summary document you can share with stakeholders
03

Implementation

We build custom — not templated. Every engagement produces AI agents and workflows shaped around how your team actually works, with a self-improvement loop so the system gets better over time.

  • Custom agent design, never off-the-shelf products
  • Self-improvement loops so your systems learn from use
  • Integration with the tools your team already relies on
  • Team training and change management during rollout
04

Handoff, then Fractional AI Officer

Your team runs it. We document, train, and stay reachable for a defined window — then you own it. Ongoing work only if you want someone who knows your stack in the room when decisions get made.

  • Documentation written for your people, not for us
  • A defined support window after handoff
  • Optional ongoing seat at the table, not a support contract
  • New tooling evaluated before you buy or build

What Makes Us Different

There are plenty of AI consultancies. Here's why clients choose to work with Support Forge specifically.

Custom agents, not templated products

Most AI consultancies hand you a rebranded template. We build agents around your workflows, your data, and your team's actual constraints.

Self-improvement loops

Every system we ship gets better with use. We bake in feedback capture and iteration from day one, so you're not paying us to maintain it forever.

Outcome-driven engagements

We measure success in business outcomes, not deliverables shipped. Every engagement starts with a clear definition of what a win looks like.

Operator mindset

Support Forge is founder-led by an operator, not a reseller. You work directly with the person responsible for making it work.

In Their Words

Clients who've worked through the full methodology.

“Support Forge didn't do it for us — they made us part of the process. Before long, we were the ones building the agents, automating our own workflows, running grant research, and setting up secure integrations. They gave us the framework and the clarity, and then we seamlessly ran with it.”

R

Ryan Thomas

CEO, Eyam Health

“I came to Support Forge with zero coding experience and a need to build a professional website for my business. Not only did they help me put together a tool that made that possible, but they set me up to keep using it independently to build additional tools as I grow. They bridge the gap between what you need and what you can actually manage on your own.”

A

Autumn Badelt

Founder, Vineyard Valais

See If We're the Right Fit

Every engagement starts with a 30-minute discovery call. No pitch, no pressure — just a focused conversation about where AI can actually move the needle for your business.

Our Approach: From Assessment to Handoff | Support Forge